FAQ

Yes. If you purchase a plan while still covered by your manufacturer’s warranty, your Extended Service plan will begin after the expiration date of the manufacturer’s warranty.

Inspection of the product is not required. Your product must be in working condition prior to purchasing a Certified Care plan. If your product is out of warranty, please call us at 1-866-664-9328 to obtain alternate options.

No, commercial appliances or appliances used in a commercial setting are not eligible.

You may add an Extended Service Plan to your major appliance(s) anytime within the 365 days (or) 730 days of your product delivery date depending on the validity of the manufacturer's warranty. Extended Service Plans can be renewed up until the product is 10 years of age, subject to certain conditions.

Products from any of the Whirlpool family of brands can be listed on the same Extended Service Plan. The Whirlpool family of brands includes Jenn-Air®, KitchenAid® , Maytag®, Whirlpool® and Amana®.

You will be required to have this information prior to purchasing an extended service plan. You would also require this information to obtain service on your product. The model and serial number can be located on the appliance. Please call our Customer Service Centre at 1-866-664-9328 for assistance in finding this information on your product.

You may pay all at once or you have the option to pay in 12 consecutive equal monthly installments.

Payment may be made by Visa or MasterCard.

Your credit card will be charged monthly on the same date as your purchase date for a total of 12 consecutive installments. An administration fee is applied to installment plans.

Depending on the age of your product, we may offer a 1, 2, or 4-year extended service plan. The plan would auto-renew on a yearly basis. You will receive a revised schedule along with the terms and conditions document 30 days prior to your renewal date.

If you purchase an extended service plan on multiple appliances in the same purchase, you may qualify for a discount depending on the number of appliances.

The obligor under the Certified Care Extended Service Plan is Whirlpool Canada LP.

If you purchase an extended service plan for a longer term, you may qualify for a discount depending on the chosen period. You can visit our site certifiedcare.ca or call us at 1-866-664-9328 for a customized quote.

If you choose the online fulfillment option and your email is available on file, your contract will be sent to you via email within 24 hours after your purchase has been completed. If you choose the offline fulfillment option, your contract will be mailed to you within 15 business days after your date of purchase. If you have not received your contract within the outlined time frame, please notify us at 1-866-664-9328.

Extended Service Plans can be renewed up until the product is 10 years of age, subject to certain conditions. Your plan would be auto-renewed after the initial term on a yearly basis.

Auto-renewal means your contract would be automatically renewed at the end of your selected term with no further action required on your end. The card utilized for the payment of your initial contract will be charged accordingly.

You can disable auto-renewal by using the self-serve option on our website. You can also call us at 1-866-664-9328 and our customer service team will be able to assist you with your request.

You will be able to renew all or select products from the original contract during the renewal cycle. You can use the self-serve option provided on our certified care website. You can also call us at 1-800-807-6777 to make any changes to your contract.

Whirlpool Canada has an impressive portfolio of high consumer-appeal brands that includes Whirlpool®, Maytag®, KitchenAid®, Jenn-Air® , and Amana®.

You can book a service call anytime under your plan. If you purchased Your Plan during the applicable manufacturer’s warranty, your Extended Service plan begins on the day that the manufacturer’s complete parts and labour warranty expires.

Once your plan is in effect, you can also call us at our toll-free number 1-866-664-9328 and we can schedule it for you. We are available 8:00 am to 6:00 pm Monday-Friday. All times are based on Eastern Standard Time. Service will normally be available during regular business hours of the authorized service provider.

We have service providers across Canada. If you are in a very remote location, it may take additional time to get the repair completed.

One of our Authorized Service Technicians in your area will perform the service on your product.

We have service providers across Canada. If you are in a very remote location, it may take additional time to get the repair completed. Please contact your contract administrator via email correspondence at certifiedcare@whirlpool.com or please call us at 1-866-664-9328 to notify us of your change of address.

During the initial term of your Plan, if the same component fails three (3) times and that Whirlpool Product requires a fourth (4th) repair, as determined by Us, We will provide a replacement product or issue a purchase discount allowance as outlined in the terms and conditions.

If you sell your product, you can transfer the extended service plan to the new owner. Just contact us using this form on our website to update your records. You will need the contract number, date of new ownership, new owner’s name, complete address, and telephone number. If you purchase a new product before your plan expires, you may receive a pro-rated refund for the remaining time left on your contract.

You can cancel at anytime by using the contact form on our website. You can also call us at 1-866-664-9328 or write to us at Certified Care, Whirlpool Canada LP, 200-6750 Century Avenue, Mississauga, ON L5N 0B7 to cancel your plan. You will receive a pro-rated refund based on the method specified in your contract.